This Privacy Policy explains how Tourist Trails processes personal data when you use the website, make an inquiry, or arrange a guided nature walk or day excursion. It applies to visitors and customers in connection with our local guided tour services.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return arrangements, process bookings and payments, manage customer communication, prepare for weather or access changes, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that support booking, administration, or technical maintenance. These parties are expected to use the data only for the services they provide to us and to keep it confidential where appropriate.
We may share personal data with public authorities, regulators, or other parties when required to comply with law, a court order, or a lawful request. We may also disclose information to protect our rights, users, or the safety and integrity of our services.
We may collect identification and contact details, booking and payment-related information, trip preferences, fitness and route suitability details, communication records, and technical data such as device, browser, and usage information. Where needed for a guided excursion, we may also process information relevant to meeting arrangements, weather checks, access conditions, and route completion follow-up.
We receive personal data directly from you when you submit an inquiry, request a booking, communicate with us, or provide trip preferences. We also obtain limited data from your browser or device when you visit the website, and we may generate internal records from booking handling, payment processing, and service administration.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
You can manage cookies through your browser settings and, where available, through any cookie notice or preference tool on the website. Blocking some cookies may affect site functions such as form handling, session continuity, or basic performance measurement.
You may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate cases.
To protect privacy, we may ask for information needed to verify your identity and understand your request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
We retain personal data for the period needed to handle inquiries, manage bookings, complete excursions, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes to this Privacy Policy, we will update the posted version and take reasonable steps to draw attention to the change where appropriate. The revised policy applies from its stated effective date.
